© 2018 Designed by PIYUSH CHAUHAN

 

Wegmans POS

Redesign of Wegmans Point of Sale Screen

Project Overview

Project Type:         Individual
My Role:                 UX Designer
Project Duration:   3 Months
Platform:      Point of Sale (POS) Screen
Tools:            Sketch, Axure, Photoshop 
Project for:   Wegmans Food Market

Wegmans is one of the largest private companies in the U.S. with over 46,000 employees. Each store has around 8-10 point of sale (POS) 91 stores. It is a regional supermarket chain with verifone screens which every customer interacts with to pay their expenses. Customers were spending lot of time on verifone screens for the payment. Point of Sale (POS) screens was not intuitive.

Goal

To make an interaction between the customers and Point of Sale (POS) screen as smooth as possible.

 

  • Find usability issues and their potential solutions

  • Gather comparative appeal quotient with the competitive stores screens, such as Wallmart and Walgreens

  • Evaluate what is working; what needs improvement; what are the missing features

  • Understand the expectations and needs of the Customer from that interaction

  • Analyze the complete user experience, from selecting the shoppers club card to swiping/inserting a card

  • Identify the cues that convey quality of the product and interactions

Scenario

Prototype

  • I made a HiFi prototype in Axure pro 8 with a complete workflow which is used by Wegmans for the demonstration to the management team.

  • It will also be used for the future reference.

  • See below one workflow of a user using his debit card for the payment.

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Results

  • It is already live in all the 92 stores.​

  • Both the pictures below are from the Wegmans Store.

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Old Screen
New Screen

For more information on this project, contact me!

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