Unified Claim Process For Unemployment Benefits
Simplifying the application process for a claimant filing Unemployment state benefits.
My Role
Lead and solo designer - design and testing
Team
Jayesh Hariharan, Product Manager
Joana Rushiti, Business Analyst
Matt DuBeau, Lead UX Content Strategist
Dana, Senior User Researcher
Piyush, Lead UX Designer
Martin, Tech lead
5 Engineers and 2 Testers
Client
US state government
Duration
12 months
Tools
Adobe XD
Miro
Invision
Challenge prompt
from our client
The COVID-19 pandemic has created many additional challenges to the state government operations and deeply impacted the service delivery experience to the citizens filing Unemployment benefits. The added steps and waiting time to the application process have caused more frustrations among both the citizens and the state government employees.
Process
Developed our product through the following phases:
Define, Discover, Design, and Deliver
